Type : Update
How is the support managed when customers are downloading the Software from the portal?
The 'Update Guide' is a step-by-step guide to support customers during the update process. 
Customers who are facing issues by downloading software/map updates can contact the free Hotline (00 800 0825 0868) or use the chat function.
Both options available in the 'Customer Support' tab at the top right part of the website.
The free Hotline will answer questions in regards of map download and update inquiries.
Beside that, customer can find answers to Frequent Asked Questions (FAQ) in the 'Customer Support' section which will be kept up to date: https://update.kia.com/EU/E1/faqList  

Additionally customer can have a look to the 'Customer Guide' available in the third tab of the website.