FAQ

Latest software information by vehicle type(Infotainment)

'No response from server or no network available.'

How to select the right vehicle type with the SW version available in your car

‘An error occurred while downloading/decompressing.’

An error occurred while formatting.

How to update a system in your vehicle (SD Card Type)

There is a pop-up window that tells you your vehicle is not subject to the latest update.

‘A format/lock error occurred in a removable storage device’

'An error occurred while copying from PC to a removable storage device’

Navigation Updater cannot be installed or run.(Windows)

There is an error saying ‘Hardware version is not compatible.’

There is an error saying ‘SD card’s map data is not appropriate.’

How is the support managed when customers are downloading the Software from the portal?

What should customers do if they face issues while downloading the Software from the portal?

Is there some information available to the customer showing all the changes that come with the update that was just performed?

How to identify my model for map/software update?